Serious issues
Serious problems can result in immediate suspension or removal. Examples include:
- Unauthorized testing
- Misuse of customer data
- Fraud
- Credential abuse
- Serious confidentiality violations
If you go outside project scope, access can be suspended while the issue is reviewed. Serious violations may result in removal and further contractual or legal action where applicable.
Quality and delivery issues
Repeated quality or delivery problems can lead to temporary restrictions. In some cases, specific skill badges or eligibility areas may be removed without closing the whole account.
What suspension means
On suspension or inactivity, access should be revoked. That includes project access and related systems as applicable. Suspended Captains should not continue any customer work until access is formally restored.
Re-activation
Re-activation may require:
- A review of what went wrong
- Corrective action
- Additional training
- Program approval before access is restored
Re-activation is not automatic. Decisions depend on the issue, the risk involved and program requirements.
For day-to-day project rules, see Projects & Rules. For common questions, see the FAQ.